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Refund & Return Policy

1. Our No-Refund Policy Explained

1.1 Why We Don't Offer Refunds

MarketplacePlug operates on a unique business model that requires a no-refund policy for the following reasons:

• Immediate Order Processing: Once payment is confirmed, your order is immediately queued for fulfillment and shipping preparation
• Inventory Allocation: Products are allocated from limited stock and cannot be easily returned to inventory
• Third-Party Fulfillment: We work with shipping partners and fulfillment centers that begin processing orders within minutes of purchase
• Business Model Integrity: Our platform enables sellers to keep 100% profit by maintaining efficient, non-reversible transactions
• Product Nature: Many of our products are sourced specifically for resale purposes with tight margins

1.2 What This Means for You

2. Exceptions to the No-Refund Policy

While we maintain a strict no-refund policy, we do provide protection in specific, limited circumstances:

2.1 Defective or Damaged Products

2.2 Wrong Item Shipped

If we ship you the wrong product due to our error, we will:

• Arrange for return of the incorrect item at no cost to you
• Ship the correct product immediately upon verification
• Cover all associated shipping costs
• Provide expedited shipping if available

2.3 Lost or Undelivered Packages

If your package is:

• Lost in Transit: We will work with the carrier to locate your package and, if confirmed lost, issue a replacement or credit
• Stolen After Delivery: This is not covered by our policy; we recommend filing a police report and checking with your homeowner's/renter's insurance
• Delivered to Wrong Address: If you provided an incorrect address, this is not covered; always double-check shipping information

3. How to Report Issues

If you believe your order qualifies for one of the exceptions above, follow this process:

4. Time Limits for Claims

5. What We DON'T Accept as Grounds for Refund

The following situations are NOT covered under any circumstances:

5.1 Buyer's Remorse

• Changed your mind about the purchase
• Found a better price elsewhere
• No longer need the product
• Made an accidental purchase (without contacting us immediately)
• Decided not to pursue reselling

5.2 Normal Wear or Cosmetic Issues

• Minor cosmetic imperfections that don't affect functionality
• Natural variations in color, texture, or finish
• Minor scratches or marks acquired during normal shipping
• Packaging damage that doesn't affect the product itself

5.3 Subjective Preferences

• Product doesn't match personal expectations
• Don't like the color, size, or style after receiving it
• Product specifications were clearly listed but you didn't review them
• Assumed features that weren't explicitly stated

5.4 External Factors

• Your customer (if reselling) rejected the item
• Your resale platform has different return policies
• Market prices changed after your purchase
• Shipping delays due to carrier issues (not lost packages)
• Customs fees or import duties for international orders

5.5 User Error

• Provided incorrect shipping address
• Failed to pick up package from delivery location
• Ordered wrong quantity or variant
• Didn't read product description or specifications

6. Order Cancellations

6.1 Before Shipment

Due to our rapid order processing system, cancellations are extremely difficult. However:

• Contact us immediately at support@marketplaceplug.com if you need to cancel
• Include your order number and reason for cancellation
• We will attempt to stop the order if it hasn't been shipped
• Success is not guaranteed - most orders ship within 24 hours
• If we can cancel, a full refund will be issued to your original payment method

6.2 After Shipment

7. Store Credit Policy

In rare cases where we approve a claim, we may offer store credit instead of a replacement. Store credit:

• Can be used for future purchases on MarketplacePlug
• Does not expire unless otherwise stated
• Cannot be exchanged for cash
• Is non-transferable to other users
• Will be applied to your account within 3-5 business days

8. Quality Assurance

8.1 Our Commitment to Quality

While we maintain a no-refund policy, we are committed to product quality:

• Pre-Shipment Inspection: All products are inspected before shipping
• Secure Packaging: Items are professionally packaged to prevent damage
• Accurate Descriptions: Product listings include detailed specifications and images
• Authentic Products: We guarantee all products are genuine and as described
• Quality Control: Regular audits of suppliers and fulfillment processes

8.2 Before You Buy

9. Dispute Resolution

9.1 Contact Us First

If you have concerns about your order, please contact us before initiating any disputes with your payment provider:

• Email: support@marketplaceplug.com
• Subject: "Order Issue - [Order Number]"
• We respond within 24-48 business hours
• Most issues can be resolved directly with our support team

9.2 Chargebacks and Payment Disputes

10. Shipping Insurance

For high-value orders, we recommend considering additional shipping insurance:

• Available for orders over $500
• Provides additional protection against loss or damage
• Small additional fee at checkout
• Significantly faster claim resolution for covered incidents
• Contact us during checkout to add insurance

11. International Orders

11.1 Special Considerations

For international shipments, please note:

• Customs Fees: You are responsible for all duties, taxes, and customs fees
• Longer Transit Times: International orders take 2-6 weeks depending on location
• Limited Tracking: Tracking may be less detailed in certain countries
• Import Restrictions: Ensure products are allowed in your country
• Same No-Refund Policy Applies: All international sales are final

12. Contact Information

13. Your Acknowledgment

14. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the modified policy.